Skip to main content

​
Canceling Your Subscription

​
Before You Cancel

Consider the following before canceling:
  • You’ll lose access to premium features at the end of your billing period
  • Any unused compute units will expire
  • You can resubscribe at any time

​
How to Cancel

  1. Access Account Settings
  1. Find Subscription Settings
  • Look for the “Subscription” or “Billing” section
  • You’ll see your current plan and renewal date
  1. Cancel Subscription
  • Click the “Cancel Subscription” button
  • Confirm your cancellation when prompted
  • Your account details should now reflect that your plan cancels at the end of the billing period
Acct Info Cancelled Sub Pn

​
Important Notes

  • Auto-renewal: All subscriptions auto-renew by default
  • Access continues: You keep premium access until the end of your current billing period
  • No partial refunds: Cancellation doesn’t automatically trigger a refund

​
Understanding Subscription Plans

​
Available Plans

​
Free Tier

  • Limited compute units (50/day)
  • Access to basic features
  • Community support
  • Increased compute units on top of the 50/day from the free tier
    • Basic: 4000/mo, Pro: 20000/mo, Max: 60000/mo. See our Pricing page for more info.
  • Priority processing
  • Access to all features
  • Email support

​
Enterprise Plans

  • Custom compute units
  • Dedicated support
  • Custom billing and integrations
See our Enterprise page for more details.

​
Changing Your Plan

  1. Upgrading
  • Go to Account Details
  • Select “Update subscription”
  • Choose your desired plan
  • Confirm your payment details and you should be good
  1. Downgrading
  • Go to Account Details
  • Select “Update subscription” or “View Plan Details”
  • Choose the plan you want to downgrade to
    • Downgrading to free tier is the same as cancelling
  • Wait for billing period to end, then you won’t be charged after that

​
Auto-Renewal Management

​
Default Settings

IMPORTANT: All paid subscriptions automatically renew unless manually canceled.

​
Renewal Timeline

  • Charges occur on the same date each month
  • You’ll receive an email receipt after each charge
  • Renewals happen at midnight (UTC) on your billing date

​
Preventing Unwanted Charges

  1. Set Calendar Reminders
  • Add a reminder 2-3 days before renewal date
  • Review if you want to continue
  1. Cancel in Advance
  • You can cancel anytime during your billing period
  • Access continues until period ends

​
Resubscribing After Cancellation

​
How to Resubscribe

  1. **Return to **Krea.ai
  • Log in with your original account
  • Your history and settings are preserved
  1. Choose a Plan
  • Navigate to the subscription page
  • Select your desired plan
  1. Complete Payment
  • Enter payment information
  • Confirm subscription

​
What Happens to Your Data?

  • Your account history is retained
  • Previous creations remain accessible
  • Compute unit usage history is preserved

​
Troubleshooting Common Issues

​
Payment Declined but Still Charged

  1. Wait 24-48 hours - pending charges often disappear
  2. Check if subscription is actually active
  3. Contact support with transaction details

​
Can’t Find Cancel Button

  1. Ensure you’re on the Account Details page
  2. Look for “Billing” or “Subscription” section
  3. Button may be labeled “Manage Subscription”
  4. Try a different browser if issue persists
Cancel Button Highlight Pn
⌘I